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Understand the Rules Before You Open an Account

These legal terms set out how tigagols operates for eligible users in Indonesia, including account conditions, data use, and what happens when you pay via DANA, OVO, or GoPay.

Jurisdiction-dependent accessDANA, OVO, GoPay coveredAccount data policyIndonesia-eligible regions only
tigagols Understand the Rules Before You Open an Account
HOW WE HANDLE DATA

See How tigagols Protects Your Account and Data

Data handling at tigagols is built around what your account actually needs — no more. We collect your registration details, your linked wallet information (DANA, OVO, GoPay), and your transaction history so we can verify withdrawals and keep your account secure. We do not sell that data to third parties, and we do not use it for purposes outside your account and any legal obligation that applies in your eligible region.

Cookie Policy We use session and functional cookies to keep your account logged in and remember your wallet preference. You can adjust cookie settings from your browser at any time.
Account Security Your account is protected by OTP verification on login and on withdrawal requests. Never share your OTP with anyone — our team will never ask for it.
Data Retention We keep your account and transaction records for as long as required by applicable law in your eligible region. When that period ends, records are deleted or anonymised.
Your Rights You can request a copy of the data we hold on your account, ask us to correct it, or ask us to close your account entirely. Submit that request via the Help Centre or email support.
LEGAL CONTACT

Reach Us About Any Policy Question

If something in these terms is unclear, or you want to make a formal request about your account data, our support team handles policy questions directly. Use the channel that works for you — we aim to respond to legal and account queries with the same speed we handle wallet issues.

Live Chat Open the chat widget from any page on tigagols. Describe your legal or account question and our team will route it to the right person.
Email Support Send your policy query or data request to our support address. Include your registered account name and the specific clause or data point you are asking about.
Account Help Centre Log into your account and open the Help section. From there you can submit a formal request about data access, correction, or account closure.

Browse Common Questions About These Terms

These are the questions we get most often about how our legal terms work in practice — especially around account data, wallet use, and what your rights are as an eligible user in Indonesia.

These terms apply to anyone who creates an account on tigagols in an eligible region where access is permitted under local law. Availability depends on your location and local regulations.

We collect your name, contact details, and the wallet information you link — DANA, OVO, or GoPay. This is used for account verification and processing your transactions only.

Yes. Log into your account and open the Help Centre, or send a request to our email support. Include your registered name and we will respond with the data we hold on your account.

Every login and withdrawal triggers an OTP sent to your registered number or email. You must enter it to proceed. Never share that code — tigagols staff will never ask you for it.

We post the updated version on this page. Continuing to use your account after the change goes live means you accept the updated terms. We recommend checking this page periodically.

Yes. Where any clause in these terms conflicts with mandatory local law in your eligible region, local law takes precedence to the extent required. No clause is intended to override a legal obligation.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.