Reference

Explore the Terms That Govern Your tigagols Account

These terms set out what you agree to when you open and use your tigagols account — from how wallet deposits clear via DANA, OVO, or GoPay, to how we handle disputes and account suspension.

Account eligibility rulesDANA, OVO, GoPay wallet useDispute and suspension processJurisdiction-dependent access

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HOW WE HANDLE THIS

See How We Apply These Terms to Your Account

We enforce these terms consistently across every account. Whether you are in Yogyakarta or anywhere else in an eligible region, the same rules apply to your wallet transactions, session data, and account security. Here is how each key area works in practice.

Data Handling

Account data — including wallet transaction records for DANA, OVO, and GoPay — is stored only as long as needed for verification, dispute resolution, and legal compliance obligations.

Account Security

We use OTP verification on login and on withdrawal requests. If we detect unusual activity on your account, we may pause it and contact you via your registered email before any funds move.

Cookie and Session Terms

Cookies keep your session active across mobile and desktop. You can manage cookie preferences in your browser settings; some features may not function fully if session cookies are blocked.

Requesting Changes or Corrections

To update personal details or request correction of account records, contact support via live chat or email. Identity verification is required before any account data is amended.

Browse the Full Scope of These Terms

tigagols Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on tigagols, you confirm you have read and accept these terms in full. The terms apply to every action you take inside the platform — browsing the lobby, submitting a wallet deposit via DANA or OVO, requesting a withdrawal to GoPay, or

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contacting our support team. We may update these terms at any time; continued use of your account after a published change means you accept the new version. We recommend checking this page whenever you notice a site-wide notification. These terms do not override applicable local law.
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Where a conflict arises between these terms and the law of your jurisdiction, local law prevails. Account access and service availability depend on your region and on whether local law permits participation. If you are in a region where access is restricted, you must not open
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or continue using an account. Payment-specific terms — such as minimum transfer thresholds or wallet verification steps for DANA, OVO, and GoPay — are shown separately inside your account wallet section and are incorporated into these terms by reference.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH US DIRECTLY

Contact Us About These Terms

If any part of these terms is unclear, or if you want to raise a concern about how they apply to your account, our support team is the right place to start. Reach us through the channels below — we handle account queries, wallet payment questions, and terms-related disputes.

Live Chat Open the chat widget inside your account dashboard. It connects you to a support agent who can clarify terms and walk you through any account action step by step.

Email Support Send a detailed message to our support address listed in your account profile. We respond with a reference number so your query is tracked from first contact to resolution.

Account Help Centre The Help Centre in your account settings covers wallet rules, eligibility checks, and common terms questions. Search by topic before raising a ticket to get a faster answer.

Common Questions About These Terms

These are the questions we hear most from account holders about how the terms work, what they cover, and what to do when something changes or goes wrong.

Yes. Whether you transact via DANA, OVO, or GoPay, the same account terms apply. Wallet-specific steps like PIN confirmation are governed by your wallet provider separately.

We publish the updated version on this page and may send a notification to your registered account. Continuing to use your account after the update means you accept the revised terms.

We aim to contact you first, but we reserve the right to suspend an account immediately if we detect a breach of these terms, suspected fraud, or access from a restricted region.

Open a ticket through live chat or email support with your transaction reference number. We review wallet records for DANA, OVO, or GoPay transactions and respond with a resolution path.

The terms are the same across all access points. Whether you reach the lobby through a mobile browser or a desktop session, the same account rules, wallet terms, and eligibility conditions apply.

Contact support via live chat or email. We will ask you to verify your identity before updating any account detail. Changes to wallet-linked information may require additional verification steps.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Explore the Terms That Govern Your tigagols Account

See How We Apply These Terms to Your Account

Contact Us About These Terms

Common Questions About These Terms

01 Do these terms apply to every wallet I use on my account?

02 What happens if tigagols updates these terms?

03 Can my account be suspended without warning?

04 How do I raise a dispute about a wallet transaction?

05 Are these terms different for mobile and desktop access?

06 Who do I contact to correct information on my account?

Terms & Conditions

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