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How tigagols Handles Your Personal Data

When you open an account with us, we collect only what we need to run your wallet, verify your identity and keep your session secure.

Account data protectionDANA, OVO, GoPay wallet privacyClear data retention termsYour right to access and updateIndonesia-region scope
tigagols How tigagols Handles Your Personal Data
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply security measures at every layer where your data moves — from the moment you tap your GoPay or OVO app through to how records are stored on our servers. Players in Yogyakarta and across Indonesia access the same encrypted connection. Below is a plain summary of the four areas that matter most to your privacy.

Encryption in Transit

All data sent between your device and our platform travels over an encrypted connection. This applies to account login, wallet linking and every DANA or OVO transaction you initiate.

Cookie Usage

We use session cookies to keep you logged in and functional cookies to remember your preferred lobby layout. We do not use cookies to track your activity on third-party sites.

Data Retention Limits

Account data is held only while your account is active. When an account is closed, personal identifiers are removed from live systems on a schedule aligned with applicable record-keeping obligations.

Access Control

Internal access to your account record is restricted by role. Staff cannot view payment tokens or wallet credentials — those are stored in a tokenised format supplied by the payment provider.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

Any question about your personal data — access requests, correction requests or deletion queries — goes straight to our support team. We handle privacy-related messages separately from general account help so your request reaches the right person without delay. Responses cover what data we hold, how it is used and what steps we take next.

Live Chat Open the chat widget inside your account dashboard. Privacy requests are flagged and routed to our data-handling team, separate from general support queries.
Email Support Send your data access or correction request by email. Include your registered account name so we can locate your record quickly and respond accurately.
Account Settings Some data updates — display name, contact email, linked wallet — can be changed directly inside your account settings without contacting support at all.

Your Rights and Common Privacy Questions

These are the questions we receive most often about data, account privacy and wallet information. Each answer reflects how we actually handle the data — not a generic policy summary.

We collect your name, email address, mobile number and the wallet identifier you use — DANA, OVO or GoPay. We also log your device type and IP address for security verification during account creation.

Payment data is stored as a tokenised reference provided by the payment processor. We never hold your full wallet PIN or linked bank account number directly on our platform systems.

Yes. Send a data access request through live chat or email with your registered account name. We will confirm what personal data we hold and provide a summary in a reasonable timeframe.

Corrections to contact details can be made directly in account settings. For deletion requests, contact our support team by email. Deletions are processed in line with our retention schedule and applicable legal obligations.

Only with payment processors and identity verification partners, and only to complete a service you have requested. We do not sell or share your data with advertisers or unrelated third parties.

We use session and functional cookies only. You can adjust cookie preferences through your browser settings. Disabling functional cookies may affect how your lobby layout and session preferences are remembered.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.